Shipping Policy

1. Delivery Destinations

UNISUN supplies industrial electrical components to destinations across Europe.

Available delivery countries are shown at checkout or confirmed in your quotation. If your destination is not available at checkout, please contact info@unisun.si before ordering.

2. Shipping Methods

We use GLS and DPD for parcel deliveries. Depending on the destination, parcel dimensions, weight and handling requirements, we may arrange another suitable carrier.

Large, heavy or palletised orders may require a separate freight quotation. Available shipping options will be confirmed before you commit to the purchase.

3. Shipping Costs

Shipping costs depend on the destination, weight, dimensions and delivery service.

For online orders, applicable shipping charges are displayed at checkout before payment. For orders placed through a quotation, shipping costs are stated in the quotation or otherwise agreed before the order is concluded.

Any additional delivery services or charges require your agreement.

4. Product Availability

Not all products listed on our website are available from stock at all times. Some items need to be ordered from the manufacturer or supplier, which may result in longer lead times.

Availability depends on the product and quantity required. A catalogue listing does not guarantee immediate availability.

Before placing your order, we recommend contacting info@unisun.si or using our Contact Us form to confirm availability and the delivery date. Please include:

• The product reference or SKU.
• The required quantity.
• The delivery country and postal code.
• Your required delivery date, if applicable.

We will check stock and supplier availability and provide the most accurate delivery information available, clearly indicating whether the date is estimated or confirmed.

5. Dispatch and Delivery Times

The total delivery period includes order preparation, any manufacturer or supplier lead time, and the carrier’s transit time.

For items that are not currently in stock, delivery may take longer due to production schedules or supplier availability. We will communicate the expected delivery timeframe and obtain your agreement to any extended lead time before accepting your order.

Unless otherwise agreed, dispatch takes place after receipt of the required payment.

Estimated dates will be identified as estimates. A guaranteed delivery date applies only where we expressly confirm it in writing. Weekends, public holidays and customs procedures may affect delivery estimates.

If you require delivery by a specific date, please contact us before ordering so we can check whether that deadline can be met.

We will notify you promptly if we become aware of a material delay affecting your order. Any revised delivery arrangement remains subject to your contractual and statutory rights.

For consumer orders, unless a different delivery period has been expressly agreed, delivery will take place without undue delay and no later than 30 days after the contract is concluded. Nothing in this policy limits your statutory rights relating to delayed or failed delivery.

6. Tracking

Where tracking is available, we will provide shipment details using the email address supplied with your order.

Tracking information may take some time to appear after the carrier receives the parcel. If you need help locating your shipment, please contact info@unisun.si with your order number.

7. Orders Containing Multiple Products

Products within the same order may have different availability dates.

Where appropriate, we may propose a partial shipment or delivery once all items are available. Any additional shipping charge for a split delivery must be agreed with you in advance.

If we split a shipment for our own operational reasons, we will not charge additional shipping fees without your agreement.

We will not substitute a different product without your agreement.

8. Delivery Address and Failed Delivery

Please provide a complete and accurate delivery address, including the company name where applicable, recipient’s name, postal code and any necessary access information.

Contact us promptly if an address needs to be changed. Once an order has been dispatched, changes may not be possible.

If delivery fails because of an incorrect address supplied by you or failure to collect the parcel, we will contact you to discuss the next steps. Any redelivery or return costs charged to you must be permitted by applicable law and will be explained before redelivery is arranged.

No such charges apply where the delivery failure is our responsibility.

9. Damaged, Missing or Incorrect Deliveries

Please inspect your delivery as soon as reasonably possible.

If you notice damage, missing items or an incorrect product, contact info@unisun.si promptly and provide:

• Your order number.
• The affected product reference and quantity.
• A description of the issue.
• Photographs of the goods, packaging and shipping label, where possible.

Where practical, note visible transport damage with the carrier and retain the packaging to assist with the investigation. Failure to do so does not, by itself, remove your statutory rights.

If tracking shows delivery but you have not received the parcel, contact us so we can investigate with the carrier.

For consumer orders, the risk of loss or damage generally remains with us until you or your nominated recipient, other than the carrier, physically receives the goods. Statutory exceptions may apply where you independently appoint a carrier not offered by us.

For business orders, any agreed delivery terms or Incoterms apply; otherwise, risk passes in accordance with applicable law.

10. Customs and Deliveries Outside the EU

Deliveries outside the European Union may be subject to customs clearance, import VAT, duties or handling charges.

Before purchase, we will explain whether these charges are included in our price or payable separately by the recipient. Where an amount cannot reasonably be calculated in advance, we will disclose that additional charges may apply.

Customs processing may affect delivery times. Any specific customs responsibilities agreed in a business quotation or delivery term also apply.

11. Returns

Please refer to our Return and Refund Policy for return instructions, eligibility, return shipping costs and refund arrangements.

Contact us before arranging a return so we can provide the correct instructions. This does not make a consumer’s statutory right of withdrawal subject to our approval.

12. Contact

For questions about product availability, delivery dates, shipping costs or an existing shipment, please contact us:

Email: info@unisun.si
Phone: +386 1 777 86 46

You can also submit an enquiry through our Contact Us page. Please include the relevant product references or your order number so we can assist you efficiently.