Frequently Asked Questions
Find answers about products, availability, quotations, orders and delivery
Products & Availability
Are all products available from stock?
Not all products listed on our website are available from stock at all times. Some items need to be sourced from the manufacturer or supplier, which may result in longer lead times.
Before ordering, we recommend contacting us with the product reference, required quantity and delivery destination. We will check availability and confirm the expected delivery date.
How do I find the right product?
Search by the manufacturer’s part number, product name or brand. You can also browse our collections and use the available filters to narrow your selection.
Check the exact product reference and technical specifications before ordering, as products within the same series may have different features.
Can you help me select the right component?
Yes. Send us the product reference or describe your application and technical requirements. Relevant details may include voltage, current rating, dimensions, contact configuration and operating conditions.
We can help identify suitable options. Final selection and installation should take account of the manufacturer’s instructions and your application’s safety requirements.
Where can I find technical specifications?
Check the product page for available specifications and documentation. If you need a datasheet, drawing or additional technical information, contact us with the exact product reference.
Can I request a product that is not listed on the website?
Yes. Send us the manufacturer’s name, part number and required quantity. We will check whether we can source the product and provide pricing and availability where possible.
Will the product look exactly like the image?
Some images illustrate a product series rather than every individual variant. Refer to the selected part number and its stated specifications to identify the product being ordered.
If a particular detail is important for your application, please confirm it with us before purchasing.
Orders & Quotes
How can I request a price quotation?
Use our Contact Us page or email info@unisun.si.
Please include:
- Product references or SKUs.
- Required quantities.
- Company name, if applicable.
- Delivery country and postal code.
- Required delivery date, if applicable.
For multiple products, you can email us your list. We will review your request and provide a quotation with pricing and expected lead times.
Can I request pricing for larger quantities or repeat orders?
Yes. Contact us with the quantities and, where relevant, your expected ordering schedule. We will check the available pricing and supply options.
Does requesting a quotation commit me to buying?
No. A request for quotation is an enquiry and does not create an order or an obligation to pay.
How do I place an order?
For products available for online purchase, add the required items to your cart and follow the checkout instructions.
For products requiring a quotation or availability confirmation, contact us first. Your quotation will explain how to proceed with the order.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the requested change.
Available options depend on whether the order has been accepted, procured, prepared or dispatched. Changes or cancellations of business orders may require our agreement, particularly for customised or specially procured items.
Consumer withdrawal rights remain unaffected. Please see our Terms of Service and Return and Refund Policy for details.
Shipping & Delivery
Which countries do you deliver to?
We supply destinations across Europe. Available delivery countries are shown at checkout or confirmed in your quotation.
If your destination is not listed, contact us so we can check delivery options.
Which delivery companies do you use?
We use GLS and DPD for parcel deliveries. Depending on the size, weight and destination of the order, we may arrange another suitable carrier or a freight service.
How much does shipping cost?
Shipping costs depend on the destination, parcel weight, dimensions and delivery service.
Charges are displayed at checkout or included in your quotation before you commit to the purchase. Large or palletised orders may require a separate freight quotation.
How long will delivery take?
Delivery time includes order preparation, any manufacturer or supplier lead time, and shipping to your destination.
Items that are not in stock may take longer to deliver. For the most accurate delivery information, contact us before ordering with the product reference, quantity and destination.
We will distinguish estimated dates from expressly confirmed delivery commitments.
Can you deliver by a specific date?
Please tell us your required delivery date before placing the order. We will check availability and transport options and let you know whether the deadline can be met.
A required date included in an enquiry is not a guaranteed delivery date unless we expressly confirm it.
Can I track my shipment?
Where tracking is available, we will send shipment details to the email address provided with your order.
If you need help locating a parcel, contact us with your order number.
Will all items arrive together?
Products in the same order may have different availability dates. We may propose shipping everything together or arranging a partial delivery.
Any additional charge for a split shipment must be agreed with you in advance.
What should I do if my delivery is damaged or incomplete?
Contact us promptly with your order number, the affected product references and a description of the issue. Photographs of the goods, packaging and shipping label are helpful.
Where practical, retain the packaging and note visible damage with the carrier. Failure to do so does not, by itself, remove your statutory rights.
Returns & Payments
Which payment methods do you accept?
Available payment methods are shown at checkout. For orders placed through a quotation, payment instructions and any agreed payment terms are provided in the quotation or invoice.
Do you offer payment terms for business customers?
You can request business payment terms when contacting us. Any credit arrangement is subject to approval and must be agreed in writing.
Unless otherwise agreed, the required payment must be received before dispatch.
Are VAT and delivery charges included in the price?
Please check the tax information shown with the price and the order total at checkout, or the breakdown in your quotation.
Applicable taxes and delivery charges will be communicated before you commit to the purchase. For consumer orders, the total payable amount includes applicable taxes and any calculable delivery charges.
Can I return an item?
Return conditions depend on whether you purchased as a business or as a consumer, the product and the reason for the return.
Business change-of-mind returns require our written agreement. Eligible consumers generally have a 14-day right of withdrawal for online purchases, subject to statutory exceptions.
Please see our Return and Refund Policy for full conditions and instructions.
How do I request a return?
Email info@unisun.si with your order number, product reference and quantity. For faulty, damaged or incorrect items, please describe the issue.
We will provide the appropriate return instructions and address. Contacting us for instructions does not make a consumer’s statutory withdrawal right subject to approval.
What if a product is faulty or incorrect?
Contact us with your order number, product reference and a description of the problem. Include photographs where useful.
We will assess the issue and arrange the appropriate remedy under the applicable sales terms and statutory rights. A manufacturer’s warranty does not replace mandatory consumer rights against the seller.
When will I receive my refund?
Refund timing depends on the reason for the return and the applicable rules.
For a valid consumer withdrawal, reimbursement is due within 14 days of your withdrawal notice. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.
Please see our Return and Refund Policy for full details.
Still Need Help?
Send us your product reference, required quantity or order number, and our team will help you with the next steps.
Email: info@unisun.si
Phone: +386 1 777 86 46
Business hours: Monday–Friday, 09:00–18:00, local time in Slovenia, excluding public holidays.
We aim to respond within one business day.
Need help selecting components?
Talk to our team for expert guidance and product recommendations.